Insta Balloon Creation is always happy to process returns providing the request is genuine and within 30 days of the purchase date.
Please note that our return policies and refund options differ between return types. Please also note that we treat violations of our Terms and Conditions very seriously, and we have no obligation to offer refunds to users who violate these terms, even if their requests are made within the designated refund period.
Before your parcel leaves our warehouse, it is thoroughly checked by our packing team. If you receive an item which is damaged, please contact our Customer Care team immediately.
Only defective, damaged, or incorrect items are eligible for a refund.
- If your products are faulty when they are delivered, you may return the defective products to us at our expense. We will, at our discretion, repair or replace them.
- To return faulty products, you must contact us within 24 hours of receipt of the products. Returns or exchanges for faulty products usually takes 15 days. We must receive the product back within 15 days.
- We cannot accept items back that have been opened or used unless you received the item in a damaged or defective condition.
- Damaged or defective items returned without their original packaging will not receive a refund.
All other returns:
- Only regular-priced items are eligible for a refund. Sale items, free promotional gifts, and shipping cannot be refunded.
- For all returns other than damaged, defective, or incorrectly-shipped items (see above), you will be responsible for the shipping charges to return the item(s).
- Products must be unused with all the original tags intact in order to be eligible for a refund. Refunds are at our sole discretion and are subject to the approval of our inspection team.
- Once your return is received and inspected, we will email you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- Return shipping is handled by the customer. If you are shipping an item over $75 in value, you should consider shipping insurance.
Late or missing refunds (if applicable)
Financial institutions sometimes have additional processing times before posting refunds. If after 15 days your refund has not been received, take the following steps:
- Recheck your bank account
- Contact your credit card company and/or bank
- If you’ve done all of this and still have not received your refund, please contact us.
Termination Without Refund
We reserve the right to terminate accounts without refund or prior notice if you violate our published Terms and Conditions or become verbally abusive to our staff, other users of our site, or our associates. If such a user tries to resubscribe to our site, we reserve the right to terminate their account without a refund or prior notice and block their IP address.
Changes to this Refund Policy
At any time, Vina Daisy dba Insta Balloon Creation reserves the right to modify this Refund Policy. Such modifications will be communicated via our website. Additionally, you can obtain a current copy of our Refund Policy through our Contact Us form.
This Policy is effective as of September 14, 2022.
Last updated on October 17, 2022